Frequently Asked Questions

Personal pickup in Liberec is possible the next working day after payment of the order. Other delivery methods take 1–2 days. Choose your option for delivery and payment.

Yes, we'll deliver your package within 1-2 business days after payment of the order. Choose your shipping and payment options.

Online payment by card

• Free. As soon as we receive your payment, we'll ship your package.

Bank transfer

• Free. Once you complete your order, you'll receive an email with payment details and a QR code, which you can use to pay for your package via bank transfer. As soon as we receive your payment, we'll ship your package.

Apple Pay / Google Pay

• Free. You can pay for your order instantly using Apple Pay or Google Pay from anywhere in the world.

Cash on delivery

• Do you want to pay cash on delivery? You can purchase EcoHaus products with cash on delivery at Alza.cz.

Write to our customer support, and we'll fix your email.

High efficiency is ensured because EcoHaus laundry sheets do not contain filler material (while regular laundry gels contain about 90% water). The laundry sheets contain only active ingredients compressed into a thin layer.

EcoHaus laundry sheets are perfect for travel. Their greatest strength lies in their lightness and compactness. They don't contain any liquids and you can easily pack them in your carry-on bag. They fit literally anywhere. You can throw them in your backpack or handbag and have them at hand whenever you need. With them, you can easily wash your clothes by hand or in shared washing machines. A bonus is that your handbag or other luggage will smell great.

EcoHaus laundry sheets are a suitable detergent for camping washing machines.

We have several more tips for you on how you can use EcoHaus laundry sheets:

1) Hand washing clothes in the sink
EcoHaus laundry sheets are specially designed for hand washing as well. Thanks to their solubility even in cold water, you can wash your clothes while on vacation. Just fill a container with water and add a sheet.

2) Packing for carry-on and travel
Thanks to their small size and low weight, laundry sheets are the perfect solution for travel. Plus, they don't contain liquids, so you can easily take them in your carry-on luggage on the plane or in your backpack.

3) Cleaning carpets and upholstery on sofas
They can even solve your problem of how to clean carpets and upholstery. You can clean by hand – just dissolve a sheet in a bucket. A better option, in our opinion, is a professional steam cleaner or carpet cleaner. Add one paper sheet to clean water instead of carpet cleaning powder. 

4) Replacing laundry gel for the washing machine

Just add a few EcoHaus laundry sheets to the water in the right ratio and let it sit for a few minutes. This way, you fully replace the gel and save a lot of plastic and emissions.

It's best to wait until the washing machine is full. You'll use the same amount of energy and  water even with a smaller load. However, if you insist on washing a small amount of laundry in the machine, you can easily tear the laundry sheet and dose the detergent as needed.

Silk lingerie needs a gentle and careful approach when washing, as it is delicate and can easily get damaged. Washing paper has a pH of 7, it's neutral and shouldn't irritate the silk. But it's good to keep a few things in mind:

Use low temperature: When washing silk, always use cold or slightly warm water to minimize the risk to the fibers.

Amount of detergent: Use only a little detergent so that the silk fibers don't get too soaked.

Hand washing: If you can, wash by hand, as hand washing silk lingerie is safer than using a washing machine. If you want to use a washing machine, choose a delicate cycle.

No spinning: Don't spin silk in the washing machine, as it could damage the fibers.

Follow the care instructions: Always follow the instructions on the silk lingerie label and listen to the manufacturer's advice.

This applies to other materials like wool, merino, sportswear, and so on.

Generally speaking – yes. The papers are one hundred percent biodegradable. However, we do not have any certification for use with wastewater treatment plants, so always consult the manufacturer of the specific wastewater treatment plant.

Washing sheets are for laundry – they wash effectively and gently. Cleaning sheets dissolve in water and create a gel for household cleaning, but they can also clean your laundry.

You can set the quantity, delivery interval, and products according to your needs. You can find more information about the subscription here.

Card payment allows for automatic and secure recurring payments without service interruption.

You'll get a discount of up to 15% on the subscription (depending on the product you choose), which is valid for the entire duration until you cancel the subscription.

You can create your order just as easily as with a one-time purchase. Choose a product – we offer subscriptions for large packs of laundry sheets. Select the number of boxes and  the frequency with which we will send you the sheets.

You can choose whether you want the subscription sent to a pickup point or directly to your home. Enter your payment details into our secure card payment system. Pay and save up to 15%. Plus, you won't have to deal with anything from now on!

Every month (or even 2, 3, 4, 5, 6 depending on your choice), we'll send the specified number of boxes with work papers to your chosen location.

You don't have to worry about reordering. On the date of your regular order, you'll always receive an email confirmation of payment (after the corresponding amount is deducted from your payment card), information about the shipment of your order, and subsequently about the possibility of picking up your order.

If your subscription was paid for with a gift card, the payment will start being deducted after the "credit" of the gift card is exhausted. If the remaining credit does not match the full amount of one order according to your chosen subscription, only the difference between the remaining credit and the order price will be deducted first. Check out the video demonstration.

Of course! If it doesn't work on your account, just let us know and we'll fix it for you.

You can view, edit, or cancel your subscription after logging into your account or through the link you receive in your email.

You can cancel your subscription at any time. If you cancel your subscription after the payment for the next period has been processed and charged, your subscription will be canceled starting from the following month.

Check out the video tutorial.

Yes, you just need to adjust it in your account. If you need help, just write to us – we’re happy to assist you.

Sure! You can find the change in your account. If it doesn't work, just let us know and we'll take care of it.

You can choose delivery to your address or to a Zásilkovna pickup point. Regularly at  the designated time, you'll receive a supply of laundry detergent that you need. From now on, we’ll take care of the refills for you.

The first delivery is free, the next one is 39 CZK.

Get back to us as soon as possible, if it's still possible, we'll manually adjust the address for you.

Check if your card is active, make sure you have enough balance, and that you're entering the correct details. If it still doesn't work, drop us a message and we'll help you sort it out.

If the subscription cannot be renewed because the payment cannot be processed, you will receive an email with a link where you can safely update your payment method. If you do not change the method, your subscription will be automatically canceled after one month of inactivity (and inability to process the payment). 

Until the payment for the given subscription interval, including shipping, is processed, the products will not be shipped.

We'll explain the whole process in detail in the video demonstration.

You can cancel it in your account. If you're having trouble, just write to us and we'll help you.