Frequently Asked Questions

Personal pickup in Liberec is possible the next working day after payment of the order. Other delivery methods take 1-2 days. Choose your option for shipping and payment.

Yes, we will deliver the package to you within 1-2 business days after payment of the order. Choose the option of shipping and payment.

Online payment by card

• Free. As soon as we receive your payment, we will ship your package.

Bank transfer

• Free. Once you complete your order, you will receive an email with payment details and a QR code, which you can use to pay for the package via bank transfer. As soon as we receive your payment, we will ship your package.

Apple Pay / Google Pay

• Free. You can pay for your order instantly using Apple Pay or Google Pay from anywhere in the world.

Cash on delivery

• Do you wish to pay cash on delivery? You can purchase EcoHaus products with cash on delivery at Alza.cz.

Write to our customer support, and we will correct your email.

High efficiency is ensured because EcoHaus laundry sheets do not contain filler material (while regular laundry gels contain about 90% water). The laundry sheets contain only active ingredients compressed into a thin layer.

EcoHaus laundry sheets are perfect for travel. Their greatest strength lies in their lightness and compactness. They contain no liquids and can easily be packed into your carry-on luggage. They fit truly anywhere. You can pack them in your backpack or handbag and have them at hand whenever you need. Thanks to them, you can easily wash your clothes by hand or in shared washing machines. A bonus is a beautifully scented handbag or other luggage.

EcoHaus laundry sheets are a suitable laundry detergent for camping washing machines.

We have several more tips for you on how you can use EcoHaus laundry sheets :

1) Hand washing clothes in the sink
EcoHaus laundry sheets are specially designed for hand washing as well. Thanks to their solubility even in cold water, you can wash your clothes while on vacation. Just fill a container with water and add the sheet.

2) Packing in your carry-on and for travel
Due to their small size and low weight, laundry sheets are the perfect solution for travel. Plus, they don’t contain liquids, so you can easily take them in your carry-on luggage on the plane or in your backpack.

3) Cleaning carpets and upholstery on sofas
They can even solve your problem of how to clean carpets and upholstery. You can clean by hand – just dissolve the sheet in a bucket. A better option, in our opinion, is a professional steam cleaner or carpet cleaner. Add one sheet to clean water instead of carpet cleaning powder.

4) Replacing laundry gel in the washing machine

Just add a few EcoHaus laundry sheets to water in the right ratio and let it sit for a few minutes. This way, you can fully replace the gel and save a lot of plastic and emissions.

It's best to wait until the washing machine is full. You'll use the same amount of energy and water even with a smaller load of laundry. However, if you insist on washing a small amount of laundry in the machine, you can easily tear the laundry paper, allowing you to dose the detergent as needed.

Silk garments require a gentle and careful approach when washing, as they are delicate and can easily be damaged. Washing paper has a pH of 7, is neutral, and should not irritate silk. But it's good to keep a few things in mind:

Use a low temperature: When washing silk, always use cold or slightly warm water to minimize the risk to the fibers.

Amount of detergent: Use only a little detergent so that the silk fibers are not overly saturated.

Hand washing: If you can, wash by hand, as hand washing silk garments is safer than washing in a machine. If you want to use a washing machine, choose a delicate cycle.

No spinning: Do not spin silk in the washing machine, as it could damage the fibers.

Follow the care instructions: Always follow the instructions on the silk garment's label and listen to the manufacturer's advice.

This also applies to other materials such as wool, merino, sportswear, and similar fabrics.

Generally speaking – yes. The papers are indeed 100% biodegradable. However, we do not have any certification for use with wastewater treatment plants, so always consult the manufacturer of the specific wastewater treatment plant.

Washing sheets are for washing – they clean effectively and gently. Cleaning sheets dissolve in water and create a gel for household cleaning, but they can also clean your laundry.

You can set the quantity, delivery interval, and products according to your needs. You can find more information about the subscription here.

Card payment allows for automatic and secure recurring payments without service interruption.

You will receive a discount of up to 15% on your subscription (depending on the product you choose), which is valid for the entire duration until you cancel the subscription.

You can create your order just as easily as with a one-time purchase. Choose your product – we offer subscriptions for large packs of laundry sheets. Select the number of boxes and the frequency with which we will send you the sheets.

You can choose whether you want the subscription sent to a pickup point or directly to your home. Enter your payment details into our secure card payment system. Pay and save up to 15%. Plus, you won't have to worry about anything from now on!

Every month (or even 2, 3, 4, 5, 6 depending on your choice), we will send the selected number of boxes with laundry sheets to your chosen location.

You don't have to worry about reordering. On the date of your regular order, you will always receive an email confirmation of payment (after the corresponding amount is deducted from your payment card), information about the shipment of your order, and subsequently about the possibility of picking up your order.

If your subscription was paid for with a gift card, the payment will start being deducted after the "credit" of the gift card has been exhausted. If the remaining credit does not match the full amount of one order according to your chosen subscription, only the difference between the remaining credit and the order price will be deducted first. Check out the video demonstration.

Of course! If it doesn't work in your account, just write to us and we'll fix it for you.

You can view, edit, or cancel your subscription by logging into your account or through the link you receive in your email.

You can cancel your subscription at any time. If you cancel your subscription after the payment for the next period has been processed and charged, your subscription will be canceled starting from the following month.

Check out the video demonstration.

Yes, you just need to adjust it in your account. If you need help, just write to us – we’re happy to assist you.

Sure! You can find the change in your account. If it doesn't work, let us know and we'll take care of it.

You can choose delivery to your address or to a collection point. Regularly at the designated time, you'll receive a supply of the laundry detergent you need. From now on, we’ll think about restocking for you.

The first delivery is free, the next one is 39 CZK.

Get back to us as soon as possible, if it's still possible, we will manually adjust the address for you.

Check if your card is active, you have sufficient balance, and you are entering the correct details. If it still doesn't work, write to us and we will help you resolve the issue.

If the subscription cannot be renewed because the payment cannot be processed, you will receive an email with a link where you can securely update your payment method. If you do not change the method, your subscription will be automatically canceled after one month of inactivity (and inability to process payment).

Until the payment for the given subscription interval, including shipping, is processed, the products will not be shipped.

We will explain the entire process in detail in the video demonstration.

You can cancel it in your account. If you're having trouble, just write to us and we'll help you.