30 days to try it in the comfort of your home 🤍 }
We want you to be happy with EcoHaus at home. If the product isn’t right for you, get in touch within 30 days of delivery. Under our guarantee, you can also return an opened package with some of its contents remaining, subject to the terms below.
30 days from delivery · We refund the price paid for the returned product · You pay for return shipping
How it works
1. Try the product according to the instructions. Test it only to the extent necessary to try it out. Keep the rest of the contents in case you decide to return it.
2. Get in touch within 30 days. Fill out a request form or email us. Have your order number and the product name ready.
3. Return the product and get your money back. Pack the product securely and follow the return instructions. Send it back no later than 14 days after notifying us. We will refund your money without undue delay and no later than 14 days after you notify us; we may wait until we receive the product or you provide proof that you have sent it back, whichever occurs first. We will refund you using the original payment method unless we agree otherwise.
What can you return?
The satisfaction guarantee is intended for ordinary testing of physical products purchased from the ecohaus.cz online store. It does not allow you to use up an entire package and then request a refund.
• Laundry detergent sheets, dishwasher sheets and tablets, dryer sheets and colour catcher sheets: return the product with some contents remaining in its labelled original packaging.
• Laundry perfumes, cleaners, toilet gel, dishwashing liquid, oils and spray bottles: return the remaining contents in the securely closed original container.
• PUER, TAED, washing and cleaning soda, citric acid and salts: return the product with some contents remaining in its original, clearly labelled packaging. Do not send in homemade mixtures.
• Candles, textiles and accessories: ordinary testing only, not using them up or using them beyond what is needed to verify their features.
• Small and trial-size packages: the same principle applies—ordinary testing and returning the unused portion. Small packages are not automatically excluded.
• Sets and gift bundles: you can also return an individual item that does not meet your expectations; we refund the portion of the price actually paid that applies to it.
Digital content, vouchers and services have their own rules; contact support, and they will direct you to the appropriate process.
Not sure which option to choose? Email us at expedice@ecohaus.cz. Together, we’ll find the right solution.
Frequently Asked Questions
No. The guarantee allows for ordinary testing. However, the product must not be used up. For opened products, return the contents in the original packaging, safely sealed.
The customer pays for return shipping under the voluntary guarantee. If you use the shipping option offered in the form, you’ll see the price before confirming it. If the product is defective, we handle it as a warranty claim.
We will refund the price paid for the returned product, after any discounts have been applied. If you return the entire order, the original shipping cost will be handled in accordance with our terms and conditions. If you return only part of your order, we will confirm the refund breakdown with you.
A discount does not in itself void the guarantee. For a set, we will refund the price attributable to the returned items. If a free gift was included with the goods, please return it too, unless we agree otherwise.
We don't limit it to the first purchase. The standard trial rules always apply.
We appreciate feedback, but a detailed reason is not required to process your request.
This program applies to purchases made on ecohaus.cz. For purchases from another retailer, please contact the place of purchase. We’ll be happy to advise you on how to use the product.
Tell us what isn’t working for you. We’ll help you choose and agree on the next steps. We can’t promise an automatic exchange for another product.
No. The guarantee covers situations where the product doesn’t fit. Report defects through a complaint. The guarantee does not limit the consumer’s statutory rights in any way, including the right to withdraw from the contract.
Yes, you can try the 1+1 free offer at home, too. If it’s not right for you, get in touch with us within 30 days of delivery. To return the entire offer, send us the remaining contents of both sets in their original labeled packaging, including any unopened packages. We’ll refund the amount you actually paid for the offer.
Example: If the 1+1 offer cost you CZK 571 and you return the whole offer in accordance with the guarantee terms, we’ll refund you CZK 571. You’ll pay for return shipping.
Yes. Send us your order number and the products you want to return. Before you send anything, we’ll confirm the exact amount you’ll get back and what you need to send. We calculate the amount based on the actual price paid for the set, taking the discount into account. So it won’t be the regular price of each product if bought separately.
You can try the laundry detergent sheets for two washes, following the dosage instructions on the packaging. For the trial set, start with one small pack and leave the others unopened for now. If you need to return them, keep the remaining sheets and the original packaging.
Really remove? It might not be available anymore.